tg299 Privacy Policy

Purpose of This Policy

tg299 ("we", "our", "platform") provides a safe and reliable online gaming service for users in Bangladesh. This privacy policy informs you how we collect your personal information, how we use it, and under what circumstances we may share it with third parties.

By using the tg299 website, mobile version, and all related services, you are considered to have agreed to this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy is an integral part of our Terms and Conditions and both documents should be read together. In the event of any conflict, this privacy policy will apply.

Geographic Applicability

This privacy policy is primarily designed for users in Bangladesh. The information of all users registered on our platform is governed under this policy. Protecting your personal information is our responsibility and we are always committed to fulfilling that responsibility.

Registration and Account Information

When you register with tg299 or manage your account, we may collect the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification)
• Mobile number
• Preferred language and currency
• Username and password (in encrypted form)

Financial Transaction Information

We collect necessary financial information during deposits and withdrawals. This may include:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction amount and time
• Transaction reference number

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500. We never store your complete payment card details directly on our servers.

Gaming Activity Information

We collect the following information to improve your gaming experience and ensure responsible gaming:

• Game logs and betting history
• Win and loss records
• Session duration and patterns
• Bonus and promotion usage information

Device and Technical Information

We automatically collect certain technical information to maintain the quality of our services and prevent fraud:

• IP address
• Browser type and version
• Operating system information
• Device ID
• Connection time and location (at a general level)
• Page visits and navigation data

Service Delivery and Operations

The primary use of collected information is to provide you with the best gaming experience. This includes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Distributing bonuses and rewards
• Providing 24/7 customer support
• Resolving technical issues on the platform

Security and Fraud Prevention

We use your information to protect your account and funds:

• To detect and prevent unauthorized access
• In the identity verification (KYC — Know Your Customer) process
• To monitor suspicious transactions
• To comply with applicable anti-money laundering regulations
• To detect and close multiple accounts

Communication and Service Notifications

We use your contact information to:

• Send important account notifications
• Confirm transactions
• Send security alerts
• Share relevant promotions and bonus offers (you can unsubscribe at any time)
• Keep you informed about platform changes and updates

Analytics and Improvement

We analyze aggregated and anonymized data to improve the quality of our services, add new games and features, and make the user experience easier and more enjoyable. This analysis does not attempt to identify any individual person.

Encryption and Technical Protection

tg299 uses industry-standard technology to protect your information:

• SSL Encryption: All data transfers on the website are protected by 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall and Intrusion Detection: Our servers are protected by robust firewalls and continuous monitoring systems.
• Secure Payment Gateway: All financial transactions are processed through secure and verified payment channels.

Data Retention Period

We retain your information only for as long as necessary. General guidelines are provided below:

• Account Information: For as long as the account remains active and for a specified period after closure to meet legal requirements.
• Transaction Records: Retained securely for the long term in compliance with financial laws.
• Communication Records: For a defined period to improve customer service quality.
• Log Files: Retained briefly for technical purposes and then automatically deleted.

Staff Access Control

Our staff can only access information necessary to carry out their responsibilities. All staff work under strict confidentiality agreements and receive regular security training.

When Information Is Shared

tg299 does not sell your personal information. Information may be shared in the following specific circumstances:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Necessary session information with game companies such as Pragmatic Play, Evolution Gaming, Spribe (Aviator), JILI, PG Soft, Ezugi, NetEnt, and Microgaming.
• Technology Service Providers: Trusted partners for cloud storage, cybersecurity, and analytics services.
• Legal Obligations: To comply with any valid court order or government directive.

What We Will Never Do

• We will not sell your information commercially to third parties.
• We will not provide your information to irrelevant advertisers.
• We will not share your financial information with unauthorized parties.
• We will not share more information than is necessary.

International Data Transfers

Since our game providers are international companies, some information may be transferred internationally. In such cases, we ensure that adequate data protection measures are in place for each transfer and that industry-standard security protocols are followed.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tg299 uses cookies for the following purposes:

• Essential Cookies: Necessary for maintaining login sessions, security verification, and core operations.
• Functional Cookies: To remember your preferences (language, game settings).
• Analytical Cookies: To understand usage patterns and improve services.

Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may interrupt some important functions of the platform. Detailed guidance on managing cookies is available in most modern browsers.

Right to Access Information

You can request from us at any time to find out what information we have collected about you. This request can be made via live chat or email and we are obliged to respond within a reasonable time.

Right to Correct Information

If any information in your profile is incorrect or incomplete, you can request a correction. Changing certain details (such as date of birth or national ID number) may require a verification process.

Request to Delete Information

You can request deletion of your data at the same time as closing your account. However, some information may need to be retained for a specific period due to legal and regulatory requirements. In such cases, we will inform you in detail.

Opting Out of Marketing Communications

You can stop promotional emails or notifications at any time. To do so, contact our support team via live chat or send us an email. Please note that transaction and security notifications cannot be turned off, as they are essential for protecting your account.

Right to Data Portability

You can request your account data in a common, machine-readable format. Processing this request may take some time and will require identity verification.

Age Restriction

tg299 is for users aged 21 and above only. We do not intentionally collect any information from minors. We verify age by checking the date of birth at the time of registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

A Request to Parents and Guardians

If you suspect that your underage child or someone you know is using our platform, please contact us immediately. We will take swift action and maintain complete confidentiality.

Update Process

We may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the last-updated date on this page.
• Send a notification to your registered email.
• Inform you when you log in to the platform.

If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

Previous Versions

If you would like to view a previous version of this policy, please contact our support team. We generally keep the last two versions on record.

Privacy-Related Requests

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (assistance available in Bengali)

We treat all privacy-related requests with the highest priority and work to resolve them promptly.

Related Policies

We recommend reading the following pages to understand our full policy framework:

• Terms & Conditions — Complete rules for using the platform
• Responsible Gaming — Safe gaming guidelines
• About Us — Learn more about tg299
• FAQ — Answers to common questions