tg299 Terms and Conditions

1. Introduction and Acceptance

Welcome to tg299. These terms and conditions ("Terms") apply to the use of the tg299 platform and all its services. When you visit our website (tg299.cam), create an account, or use any gaming service, you are agreeing to be bound by these Terms.

Please read this document carefully. If you do not agree with any part of these Terms, please refrain from using our platform. tg299 reserves the right to change these Terms at any time, and continued use of the platform after updated Terms are published will be taken as your acceptance of the new Terms.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account and use gaming services on tg299, you must be at least 21 years old. We strictly prohibit gambling by minors. We may request documents to verify your age at the time of registration.

2.2 One Account Only

Each person may create only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are found to belong to the same person, all associated accounts will be permanently closed and all accumulated bonuses will be forfeited.

2.3 Providing Accurate Information

At the time of registration, you must provide accurate, complete, and up-to-date personal information. Providing false information may result in account cancellation. If your details change, please notify our support team immediately.

2.4 Account Security

Keeping your account password and login details confidential is entirely your responsibility. You will be held responsible for any activity carried out through your account. If you suspect unauthorized access to your account, contact us immediately.

3. Bonuses and Promotional Offers

3.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to ৳20,000. This bonus is offered only once and only one welcome bonus applies per account.

3.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. This means you must complete betting equal to 25 times the bonus amount before becoming eligible to withdraw the bonus. The time limit for meeting the wagering requirement is stated with each offer.

3.3 General Bonus Rules

• Bonuses may only be used for their specified purpose.
• Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Transferring bonus funds to another user is strictly prohibited.
• tg299 reserves the right to modify, cancel, or withdraw any bonus offer.
• Requesting a withdrawal before meeting the wagering requirements may result in the bonus being forfeited.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at tg299 is ৳300. We accept deposits via bKash, Nagad, Rocket, and bank transfer. Every deposit is processed through a secure, SSL-encrypted channel.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals must be made using the same method that was used for the deposit.

4.3 Identity Verification (KYC)

Before a withdrawal, tg299 reserves the right to verify your identity. A copy of your national ID card or passport may be requested for this purpose. Withdrawals may be delayed until identity verification is complete.

4.4 Fees and Charges

tg299 generally does not charge any fees for deposits or withdrawals, however your payment provider (such as bKash, Nagad, or Rocket) may apply their own service charges. tg299 is not responsible for these charges.

5. Gaming Rules

5.1 General Gaming Rules

All games on tg299 are operated fairly. Our platform offers cricket betting, slots, live casino, color prediction, and other games. Each game has its own rules, which can be found on the relevant game page.

5.2 Technical Issues

tg299 will not be held liable for any technical problems or disconnections that occur during gameplay. However, in such cases we will endeavor to provide a fair resolution. Please report any issues immediately via live chat.

5.3 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. These limits may change from time to time and are displayed in the relevant game interface.

5.4 Cricket Betting

Betting is available on all international cricket events including BPL, IPL, ICC World Cup, and T20. If a match is abandoned or cancelled, the outcome of bets will be determined according to tg299's own rules.

6. Prohibited Activities

The following activities are strictly prohibited on the tg299 platform:

• Using any fraudulent activity or software (bots, scripts, hacking tools, etc.).
• Attempting unauthorized access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Creating multiple accounts to take advantage of bonuses.
• Colluding with other users to attempt to influence the outcome of any game.
• Exploiting any vulnerability or technical flaw in the platform.
• Operating an account using a false identity or someone else's identity.
• Representing oneself as an employee or representative of tg299.

7. Account Suspension and Closure

7.1 Account Closure by the User

You may request to close your account at any time by contacting us. You will be able to withdraw all eligible funds before the account is closed.

7.2 Account Suspension by tg299

tg299 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Suspicion or evidence of a breach of the Terms.
• Evidence of registration using false information.
• Non-cooperation with identity verification.
• Suspicious or fraudulent transactions.
• Long-term account inactivity (prior notice will be given if funds are present).

8. Privacy and Personal Data

tg299 places the highest importance on protecting users' personal data. Full details of how we collect, store, and use your information can be found in our Privacy Policy.

Your personal data will not be sold or shared with any third party, with the following exceptions:

• To meet legal obligations (such as a court order).
• With verification service providers for fraud and scam prevention.
• With necessary third parties for payment processing.

9. Responsible Gaming

tg299 takes responsible gaming very seriously. We believe gaming is a form of entertainment, not a means of income. We therefore encourage our users to play responsibly.

9.1 Self-Control Tools

Users can contact our support team to set their own deposit limits, betting limits, or to self-exclude their account for a specified period.

9.2 Seeking Help

If you feel your gaming habits are getting out of control, please contact us. You can find more information on our Responsible Gaming page.

10. Limitation of Liability

To the maximum extent permitted by law, tg299 will not be held liable for the following:

• Gaming interruptions caused by internet disconnection or technical outages.
• Transaction delays caused by issues with third-party payment providers.
• Incomplete games caused by problems with the user's device or software.
• Service disruptions caused by unforeseen or uncontrollable circumstances (force majeure).
• Account information being exposed due to the user's own negligence.

In any case, tg299's total liability will not exceed the total amount you deposited in the last 30 days.

11. Dispute Resolution

If you have a dispute or complaint, please contact our customer service team directly in the first instance. We provide support in Bengali via live chat 24/7.

11.1 How to Raise a Dispute

• Contact us directly via live chat.
• Send a detailed complaint by email to: [email protected]
• Attach any relevant screenshots or evidence with your complaint.

11.2 Resolution Timeframe

We will endeavor to resolve all complaints as quickly as possible. Complex matters may require a detailed investigation, in which case resolution may take some time.

12. Changes to Terms

tg299 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will endeavor to notify users via email or a platform notification.

Updated Terms take effect from the date of publication. Continued use of the platform after a change will be taken as your acceptance of the new Terms. If you do not agree with the updated Terms, please request to close your account.

The Bengali version of these Terms is authoritative. In the event of any dispute, the Bengali version will take precedence.