tg299 Responsible Gaming — Your Safety Is Our Responsibility
tg299 believes gaming is entertainment — not a burden. We are committed to giving you a safe, informed and enjoyable gaming experience.
Our Responsible Gaming Commitment
Why tg299 puts safe gaming first
tg299 is a trusted online gaming platform in Bangladesh, and we always place the mental and financial wellbeing of our players first. Responsible gaming means enjoying gaming as a leisure activity — never as a source of income, and never as an escape from stress.
We know that online gaming can become a problem for some people. That is why tg299 provides multiple protective tools — such as deposit limits, a time-out feature, and a self-exclusion option — so you can keep your gaming habits under control. Our 24/7 Bengali-language support team is always by your side.
As part of our responsible gaming practices, we strictly ensure that only adults aged 21 or above can create an account and play at tg299. Preventing access by minors is one of the core principles of our platform.
Our Protection Tools
Simple ways to keep your gaming under control
Deposit Limit
Set a limit on how much money you deposit per day, per week or per month. Once a limit is set it takes effect immediately. To increase a limit, a 24-hour waiting period is required — this protects you from impulsive decisions.
Time-Out Feature
If you feel you need a short break, temporarily suspend your account for a set period — from 1 day up to 6 weeks. During a time-out you will not be able to log in. This break is beneficial for your mental wellbeing.
Self-Exclusion
Choose self-exclusion for a longer break — from 6 months up to permanently. Once this option is activated your account will be closed and it will not be possible to reopen it before the set period ends. Our support team will help you through this process.
Betting History Review
View your complete gaming history, win-loss record and spending details from your account at any time. Understanding your own patterns is the first step in responsible gaming.
Reality Check
Keep the reality check turned on to receive regular reminders of how long you have been playing. These notifications stop you from losing track of time and help you make considered decisions.
24/7 Support
For any concern about gaming, our Bengali-speaking support team is ready to help day and night. Connect via live chat or send an email — we are here to support you, not to judge you.
Adults Only
Gaming at tg299 is only for persons aged 21 or above. Age is verified at registration and access by minors is strictly prohibited. If an underage member of your household uses your device, keep your account logged out and keep your password secure. Contact our support team for assistance with parental controls on our platform to protect minors.
Warning Signs of Problematic Gaming
Assess yourself — honestly
If the answer to more than one of the questions below is "yes", pause and talk to us.
- Are you placing larger bets to try to recover money you have lost?
- Does it feel difficult to stop or cut back on gaming?
- Are you lying to family or friends because of gaming?
- Are you using money meant for essential expenses on gaming?
- Do you feel restless or irritable when you are not playing?
- Is gaming harming your work, studies or relationships?
- Are you playing to escape stress or anxiety?
Get Our Support
You are not alone
Talk to us directly
If you feel gaming is having a negative impact on your life, do not wait — contact our support team today. Our Bengali-speaking team will listen to you in confidence and help you with the self-exclusion or account closure process.
6 Core Principles of Responsible Gaming
Build healthy gaming habits
Set a Budget
Set a fixed budget for gaming that you can afford to lose. Never use money for essential expenses — rent, food, education — on betting.
Set a Time Limit
Set a time limit for each gaming session and stop when the time is up. Our reality check feature will help you keep track of time.
No Emotional Betting
Never play when you are angry, sad or mentally exhausted. Play with a calm, clear head — your decisions will be much better that way.
Do Not Chase Losses
Avoid the temptation to place bigger bets to "recover" after a loss. Each game's outcome is independent — past results do not determine future ones.
Take Breaks
Take regular breaks during long sessions. Go for a short walk, drink some water, spend time with your family. Gaming is just one part of life.
Gaming Means Fun
See gaming as entertainment, not a way to earn. If you find it is causing stress rather than enjoyment, that is the moment to stop.
Account Control Tools — Details
Activate directly in your account or set up through support
Setting a Deposit Limit
Set a daily, weekly or monthly deposit limit from your account settings. Reducing a limit takes effect immediately. If you wish to increase a limit, a 24-hour cooling-off period will apply.
Temporary Time-Out
Suspend your account for 24 hours, 3 days, 7 days, 14 days, 30 days or 6 weeks. During this time logging in, depositing or placing bets will not be possible. Once the period ends, your account will be reactivated automatically.
Long-Term Self-Exclusion
Apply for self-exclusion to close your account for 6 months, 1 year, 3 years or permanently. This is the strongest protection option. No promotional emails will be sent during a self-exclusion period.
Session Reminders and Notifications
Receive gaming session reminders at set intervals. For example, a pop-up every 30 or 60 minutes will let you know how long you have been playing and how much you have spent.
Need assistance: Contact our 24/7 live chat support to set up any of the tools above or to close your account, or send an email to [email protected].
Frequently Asked Questions
Answers to common questions about responsible gaming
Play with joy, play with responsibility
Enjoy your favourite games at tg299 — always safely. Stay with us.